Help Center
Everything you need, in one place. If you can't find an answer here, email sales@houseofovelle.com and a real person will reply within one business day (Monday to Friday).
Orders & delivery
- Shipping & Delivery — rates, processing times and where we ship.
- Track your order — sign in to see tracking for every shipment.
- Need to change or cancel an order? Email us within two hours of ordering and we'll do our best to catch it before it leaves the warehouse.
Returns
- Returns & Exchanges — what can be returned, and when.
- Return your order — start a return in a couple of minutes.
Subscriptions
- Manage your subscription — swap scents, skip, pause or cancel.
- Subscription Policy — billing, renewals and cancellation terms.
Products & care
- FAQ & Care — cold-air diffusion, oil coverage, cleaning and troubleshooting.
- Scent Finder — three questions, one matched fragrance.
- Every diffuser carries a two-year limited warranty against manufacturing defects.
Still stuck?
Contact us — tell us your order number and what's happened, and we'll sort it out.