Shipping & Delivery
Last updated: 14 September 2026
Processing
Orders are picked and packed at our US warehouse within 1–2 business days (Monday to Friday, excluding public holidays). Orders placed after 12pm PT are processed the following business day. You'll receive tracking by email as soon as your parcel leaves us.
Rates and delivery times — United States
- Standard (3–6 business days) — complimentary on orders over $100, otherwise a flat rate calculated at checkout.
- Expedited — available at checkout, priced by destination and weight.
Delivery times are estimates from the day your order ships, not the day you place it, and exclude weekends and public holidays.
International
Where we ship outside the United States, rates and available services are shown at checkout once you enter your address. International orders may be subject to import duties, taxes and customs fees levied by the destination country. These are not included in our prices or shipping charges and are the responsibility of the recipient. We cannot predict these charges, and we cannot refund them if a parcel is refused at delivery.
Shipping fragrance oils
Fragrance oils are shipped by ground services only, in line with carrier regulations for this product category. Air and express services may therefore be unavailable for orders containing oils, even where they are offered for diffusers alone.
Address accuracy
Please check your shipping address carefully before you pay. Once an order has been processed we cannot redirect it. Parcels returned to us as undeliverable because of an incorrect or incomplete address will be refunded less the outbound shipping cost, or re-shipped once you have paid a new shipping charge.
Delays, loss and damage
Once a carrier has taken possession of your parcel, transit is outside our control, and severe weather, carrier backlogs and customs inspections can all add time. If tracking has not moved for seven business days, or your parcel arrives damaged, email sales@houseofovelle.com with your order number and — for damage — photographs of the parcel and its contents. Please report damage within 7 days of delivery so that we can make a carrier claim. We will replace or refund lost and damaged orders.
Contact
Upsell Guys LLC, DBA House of Ovelle
131 Continental Drive, Suite 305
Newark, DE 19713
United States
sales@houseofovelle.com