Subscription Policy
Last updated: 14 September 2026
This policy governs Subscribe & Save subscriptions placed with House of Ovelle, a brand of Upsell Guys LLC ("we", "us"). It forms part of our Terms & Conditions. By starting a subscription you agree to it.
1. What you are agreeing to
When you choose a subscription option at checkout you are enrolling in a recurring order. You authorise us to charge your saved payment method automatically, at the price and interval shown at checkout, until you cancel. There is no minimum term and no cancellation fee unless a specific promotion states otherwise.
2. Billing and renewals
- Your first payment is taken when you place the order. Each subsequent payment is taken on the renewal date for that cycle.
- We email you a reminder before each renewal, with the date and amount.
- Subscription prices reflect an ongoing discount off the one-time price. That discount applies for as long as the subscription is active and is lost if you cancel and re-subscribe at a later date at a different rate.
- Taxes and shipping are calculated at each renewal against the address on file and may change.
- We may change subscription pricing with at least 30 days' notice by email. If you don't want the new price, cancel before it takes effect.
3. Changing, skipping, pausing and cancelling
You can swap scents, change sizes, change frequency, skip a shipment, pause, or cancel at any time from your account, or by emailing sales@houseofovelle.com. See Manage your subscription for step-by-step instructions.
Changes must be made at least 24 hours before your renewal date. After that point the order has entered fulfilment and can no longer be changed, skipped or cancelled — the change will apply to the following cycle instead.
Cancellation stops all future charges. It is not retroactive: it does not refund or cancel an order that has already been processed.
4. Failed payments
If a payment fails we'll retry it over the following days and email you. If it still fails, the subscription is paused and no order ships. Update your card in your account to restart it.
5. Returns on subscription orders
Subscription deliveries are covered by our standard Returns & Exchanges policy. Opened fragrance oils cannot be returned. If a renewal took you by surprise, contact us within 7 days of the charge and, provided the order hasn't shipped, we'll cancel and refund it.
6. Suspension
We may cancel or suspend a subscription where a payment method cannot be charged, where the shipping address is undeliverable, where a product is discontinued, or where an account is being used in breach of our Terms. Where we cancel for a reason that isn't your fault, we refund any charge for an order that hasn't shipped.
7. Contact
Upsell Guys LLC, DBA House of Ovelle
131 Continental Drive, Suite 305
Newark, DE 19713
United States
sales@houseofovelle.com