Returns & Exchanges
Last updated: 14 September 2026
If something isn't right, we'll make it right. This page explains what can be returned and how refunds work. To start a return, go to Return your order.
The 30-day window
You have 30 days from delivery to request a return. Items must come back in the condition you received them — unused, in their original packaging, with everything that came in the box — and you'll need your order number or proof of purchase.
What can't be returned
- Opened fragrance oils. For hygiene reasons we cannot resell or accept back an oil once its seal is broken. This is exactly why we made the Discovery Set — try the house before you commit to a full bottle.
- Gift cards.
- Final sale items, where marked as such on the product page.
Exchanges
The fastest way to get the item you actually want is to return the one you have and place a new order for the replacement — that way the new item ships immediately rather than waiting on the return to land. If you'd rather we handled it as a straight swap, say so when you start your return and we'll arrange it.
Refunds
We'll email you once your return arrives and has been inspected. Approved refunds go back to your original payment method within 10 business days; your bank or card issuer may take a few days more to post it. Refunds cover the price of the returned items. Original shipping charges are not refunded unless the return is our error or the item arrived faulty. If more than 15 business days have passed since we approved your refund and you still haven't seen it, email us.
Return shipping
If the return is because of our mistake — wrong item, faulty item, damage in transit — we cover return shipping and send you a prepaid label. For change-of-mind returns, return shipping is at your cost and the cost of the label will be deducted from your refund if you use ours.
Damaged or wrong items
Please inspect your order on arrival. If anything is defective, damaged or not what you ordered, email sales@houseofovelle.com with photographs within 7 days of delivery and we'll replace it or refund you — no return shipping cost to you.
Diffuser warranty
Every Ovelle diffuser carries a two-year limited warranty against manufacturing defects from the date of delivery. It covers failures in materials and workmanship in normal household use. It does not cover accidental damage, misuse, unauthorised repair, or damage caused by oils not intended for cold-air diffusion. Warranty claims are resolved by repair, replacement or refund at our discretion.
European Union: 14-day cooling-off period
If your order is shipped into the European Union, you may cancel or return it within 14 days of delivery for any reason and without justification, provided the item is unused, in its original packaging, and accompanied by proof of purchase.
Contact
Upsell Guys LLC, DBA House of Ovelle
131 Continental Drive, Suite 305
Newark, DE 19713
United States
sales@houseofovelle.com