Return Your Order

Start a return in a couple of minutes. Please check the Returns & Exchanges policy first — there's a 30-day window, and opened fragrance oils can't be returned.

1. Request your return

The quickest route is your account: sign in, open the order and choose Request return. If you checked out as a guest, use the same email address you ordered with and we'll send you a one-time sign-in code.

Prefer email? Send your order number, the items you're returning and the reason to sales@houseofovelle.com. If an item arrived damaged or faulty, attach photographs — it usually saves a round of questions.

2. Wait for approval

We review every request within one business day. Once it's approved we'll email you a return authorisation, the return address and, where return shipping is on us, a prepaid label.

Please don't post anything back before your return is approved. Items sent to us without an authorisation can't be accepted or refunded.

3. Pack and send

Put the items back in their original packaging with everything that came in the box, seal the parcel securely, and attach the label. Keep your tracking number until the refund lands.

4. Your refund

We'll email you when your return arrives and has been inspected. Approved refunds go back to the original payment method within 10 business days.

Return address

Returns are only accepted at the address on your return authorisation. Please don't send anything to the address below — it's our registered office, not our warehouse.

Upsell Guys LLC, DBA House of Ovelle
131 Continental Drive, Suite 305
Newark, DE 19713
United States
sales@houseofovelle.com